| Service |
| What is the concept of "Cell Outgoing Airtime Saver"? |
Cell Outgoing Airtime saver uses CallBack. It is yet another innovative use of technology. Instead of you calling out directly to a number, you first call our access number. The access number gets to know you through the CLI interface. The system immediately drops your outgoing call and calls you back which is an incoming call for you. You are given a dial tone where you can dial your desired number as usual. Since most cell phone plans and packages have unlimited incoming calls free of charge, it results in good cost savings. |
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| Is it legal? |
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| Is there any catch? |
NO. This is an absolutely no nonsense offer. There is nothing in fine print hiding anything from you. |
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| How long does it take to get activated? |
It is immediate. In less than two minutes of payment receipt, your account will be activated. |
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| How is the sound quality? |
Sound quality is usually equivalent to other telephony calls. You can take a free demo right now. You can leave feedback if you are experiencing poor call quality on any sector. |
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| Can I call international destinations as well? |
Yes. It is a full international account. There are huge savings on your international phone bill as well. Compare our rates here. |
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| Can I share the balance among multiple phone numbers? |
No. Each phone needs to have a separate account. This feature is expected to be coming soon. You can signup for our newsletter in case you want to remain informed about new developments at BeyondPhone. |
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| How can you offer such savings? |
Instead of conventional telephony technology, we extensively use high technology that saves us money which we pass on to you. |
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| When I call using your service, what CallerID will be shown on people's phones? |
The CallerID shown on people's cell phone is the same 10 digit number that they will see if you dial them direct. They will not know that you are using a CallBack service to call them. |
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| My incoming calls are only free if they come from the same area code as my cell phone. What can I do? |
Look at the local system access numbers and find an access number in your area code. The system will call you back from the same number which you dial to initiate the call back. If you do not find any number in your local area code, you can leave feedback with us. |
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| Usage |
| What if I dial an access number with a "1" before the number? |
If you are dialing our access number and your phone service provider is asking you to dial with a "1" before the number because it is a long distance, don't think that you will be charged a long distance Cell Phone call. Our system will give a busy tone and hang up that call. The system will then call you back which is an incoming call for you. Attend that call. Wait till you are asked to dial the desired number and talk as usual. |
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| How to clear a wrongly dialed number? |
Press the * key to clear that number. Now you can dial another number. |
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| How do I make another call after I am done with the first call? |
Press the * key at any time to make a follow up call in the same session. |
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| Payments |
| What if I dont have a credit card? |
If you don't have a credit card, please make your Paypal account using your bank account and pay through this Paypal account. |
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| How secure is the payment? |
If the payment is processed through Paypal which is one of the most secure payment processors around we do not get to know any details about your credit card or other payment mechanism. They already use state of the art technology to manage secure payments. If the payment is made on our server, it is RC4 128 bit encryption, latest https server using SSL for security. Your credit card number is also stored in a secured database in an encrypted form and that only if you have allowed us to keep your credit card on file. |
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| What other payment options are available? |
There are offline and online payment methods available. see the signup page. |
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| Can I recharge using a prepaid card? |
Yes. You can charge using a prepaid card. If you cannot find BeyondPhone prepaid cards in your nearby stores, you can leave feedback with us. |
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| Charges & Billing |
| Are there any setup charges? |
Unless covered under an ongoing promotion, there is a $10 setup charge. |
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| Do you have a money back guarantee? |
Yes. At any time you can claim your unused credit back. No questions asked. Just send an email to billing@BeyondPhone.com and mention your phone number on file with us. Please note that only payments through credit cards are refundable. Prepaid card payments are not refundable. Also free bonus given is not redeemable in cash. |
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| Will I get a printed bill or invoice? |
No. It is a prepaid system but you will be able to see all your call activity online for the last 60 days. You will get to see itemized bill for each call along with its duration. |
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| Will I be charged for unsuccessful calls? |
No. You will only be charged for successful calls and billing starts after your talk session has been established with the other party. |
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| Are there any hidden charges? |
Absolutely not. There are no connection or disconnection charges or any other hidden charges. |
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| What are the billing increments? |
You will be charged for first 60 seconds on every successful call that you make. After that you will be charged on a 30 seconds interval for the rest of the call duration. |
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| Are there any night time or week end discounts? |
No we have a flat fee to keep the accounting simple. It is still lower than most night time charges on other carriers and it is available throughout the day and the week. |
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